Frequently Asked Questions

Everything you need to know about your Groove® experience.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on customs processing.

What is your return and exchange policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided the item is in its original condition.

Which payment methods do you accept?

Groove® accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are your products covered by a warranty?

Yes, all Groove® products come with a one-year limited warranty against manufacturing defects. Please contact our support team with your order number to initiate a claim.

Can I modify or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team.